reveal profit improvement opportunities across your enterprise

Customers, products, vendors, channels, etc. may look profitable on a gross margin basis but are unprofitable when adding the true Cost-to-Serve. Understanding the profitability of any product or customer lies with the ability to capture and analyze the direct and indirect costs of every order line item.

Cost-to-Serve is a well-established approach for learning which customers and products matter most and how to manage them with the proper cost/service balance. Cost-to-Serve analysis provides an activity driven view of how specific dimensions, such as products, customers, and channels, consume resources and incur costs. With this complete insight, those responsible for bottom-line performance can make critical and well informed strategic decisions while quickly identifying the underlying causes of poor profitability.